Frequently asked questions about Edena

Most centres complete implementation in 2 weeks. Our onboarding team manages data migration, configuration and staff training for a smooth transition.

At Gimbebe, the office saves 37 hours a week on work that used to be repeated by hand. In schools on Edena, enrolling a family no longer takes several days.

Every school gets email and chat support, included in the price.

Yes, you can customise visual elements such as logo, corporate colours, communication templates, and automatic messages sent to families to reflect your institution's identity.

Yes. You manage every centre in the network from one dashboard: each keeps its own data and invoice series, and management sees reports for the whole network. It suits school groups, nursery chains and academies with several sites.

Verifactu is the Spanish Tax Agency (AEAT) system under which invoicing software automatically sends the AEAT a record of every invoice it issues (Royal Decree 1007/2023 and Order HAC/1177/2024). Edena is Verifactu-ready: it generates and chains those records, sends them to the AEAT and prints the tax QR code on every invoice. The AEAT does not certify software: compliance is attested by the producer's responsible declaration (declaración responsable), available at edena.es/en/verifactu.

Yes. Edena generates the Verifactu record of every invoice you issue and sends it to the AEAT automatically, with the tax QR code on the invoice. Our responsible declaration as the software producer is published at edena.es/en/verifactu.

You set each student's fees and services once, and Edena issues the invoices every month with their Verifactu record. Families pay by SEPA direct debit, bank transfer or card, and unpaid bills stay in view with automatic reminders.

Yes, you can set up automatic billing cycles for recurring fees and additional services.

SEPA direct debit, bank transfer and card payment from the app. Each payment is matched to its bill, so the office sees what has been paid without reconciling bank statements by hand.

The system sends automatic reminders and allows real-time tracking of outstanding payments.

Our mobile app allows families to receive instant notifications, view photos and updates of their children, digitally sign documents, and maintain all communication with the school from anywhere.

The app is compatible with iOS and Android, and adapts to both phones and tablets.

Each family receives an email invitation. From there they create their account, sign the school's documents and open the app with their own profile, without visiting the office.

From the app or the portal, each family checks their children's marks and attendance, pays bills, signs them up for extracurricular activities, signs authorisations and messages the school.

Yes, a guardian can manage the information and activities of all their children from a single profile.

Staff upload the day's photos and updates from the app or the dashboard, and each family receives those of their own child in the app, with a push notification. Photos never travel through messaging groups.

Yes. You create each activity with its places and price, families sign their children up or out from the app, and the fee is added to their bill.

The family sends the application from the enrolment form on your website, on a phone or a computer, and signs the documents in the app. The office reviews it in the CRM and, once it is confirmed, completes the student's registration with the same data.

The dashboard offers real-time metrics on attendance, enrolments, financial status, communications sent, and overall institution performance, helping you make data-driven decisions.

Yes, Edena's dashboard updates metrics and reports in real time for agile management.

The system allows you to define roles and permissions for each school user.

Yes. Data is encrypted in transit and at rest, and access requires secure authentication.

Data is stored encrypted and each user sees only what their role allows. Edena complies with the GDPR and processes student data as the school's data processor.